Privacy Policy

This Privacy Policy applies to all personal information collected by BC Trailer Engineers Pty Ltd via the website located at www.bctrailers.com.au (“Website”) or otherwise in the course of our dealings with you to provide you with products and services. BC Trailer Engineers Pty Ltd is part of the BC Group of Companies which includes ViperTrak Pty Ltd , Myst Media Pty Ltd, Revtech Motorsport Pty Ltd, Move Yourself Trailer Hire Pty Ltd, and Chilly Billy Mobile Coolrooms (business name owned by Bill Cowie Investments Pty Ltd) (the “Group”).

How to contact us about privacy

Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions about this Policy or if you have a complaint about the privacy of your personal information. You can contact us at our Website.

Collection and Purpose

We or people we authorise may collect, process and store personal information you provide in the course of your use of the Website or in the course of carrying on our business and providing products and services to you. In addition, we also collect cookies from your computer, which enable us to tell when you use the Website and also to help customise your website experience. We may also collect personal information from other companies you deal with within the Group. The purpose for which we collect personal information is to identify you, provide you with the best service experience possible and in order to carry on our business and provide products and services to you. Financial information that we may collect is used by us to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and billing.

Disclosure

We may use or disclose personal information for the primary purpose for which it is collected (e.g. the provision of our services, including administration and billing, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance). We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way. This may also include the use of your personal information to understand your needs and improve our products and services through research, product development and training. In addition we are permitted to use or disclose personal information to our service providers who assist us in operating the Website, who assist us in operating our business, or as required or authorised by law, or to prevent or investigate suspected unlawful activity, or where you have consented to the disclosure. As an example, we may disclose your personal information to other companies within the Group; any joint ventures where authorised or required; customer or market research organisations; printers, mail service and delivery providers; agents who assist us in our business; credit card providers and financial institutions; debt collection agencies; legal, accounting and other professional advisers; and government, regulatory, statutory, or law enforcement agencies. This personal information is only disclosed to third parties outside our business in the circumstances set out in this Privacy Policy or as otherwise notified to you at the time of collection of the information.

Access and Correction

You are permitted to access and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us using the details set out on our Website. For some detailed requests we may charge a fee to cover retrieval costs. There may be some situations where we might not be able to provide some of your personal information. If that occurs, we will provide you with reasons. Using your personal information to market to you We and other companies in the Group would like to use and disclose your personal information to keep you up to date with the range of products and services available from us and the Group. Where we can, we will ask for your consent to market to you. We will not market to you if you have declined consent. Other companies in the Group will not market to you if you have declined consent. However, we will not always be able to ask you for your consent. If we have not asked you, we and other companies in the Group will use and disclose your personal information until you tell us or the other relevant Group company otherwise. This includes using your personal details such as your address, email, mobile or other telephone numbers as a means of communicating with you. We do not sell, rent, trade or otherwise make available your personal information outside of the Group.

Security

We will endeavour to take all reasonable steps to keep any personal information we collect in relation to you secured. We have processes in place to ensure the security of your personal information, including encryption of all data when it is transferred to our service providers and limitations on access to personal information within our organisation. No data transmission over the Internet can be guaranteed to be completely secure. As a result, while we strive to protect users' personal information, we cannot ensure or warrant the security of any information transmitted to us or from our online products or services, and users do so at their own risk. Once we receive your transmission, we take reasonable steps to ensure its security on our systems. You are responsible for keeping any passwords and/or account information secret.

Acceptance

You accept that your use of this Website includes your acceptance of this Privacy Policy and the Website Terms of Use.